Support · FAQ

Straight Answers.

The questions buyers actually ask — factory, testing, control systems, customization and response time.

SEC 01FAQ

13 answers, no fine print.

Are you a factory or a trader?

We manufacture complete LED display systems in our own facility — from component customization and assembly, through quality testing and delivery, to after-sales support. That’s why we can commit to a 12-day lead time and stand behind every unit we ship.

Do you make the modules yourself?

We manufacture complete LED display systems — that’s our product. A finished display is dozens of components: modules, power supplies, cabinets, cables, connectors. We define the quality standard for every one, hold our suppliers to it, and integrate everything into a system that performs as specified. That’s what we control end-to-end, and that’s why we guarantee both the specs and the delivery.

Can I visit your factory?

Anytime — walk in without an appointment. Our factory is here, our team is here.

What is your warranty policy?

Every Arclumin series carries a 3-year warranty program. Warranty covers LED modules, power supplies and receiving cards under normal operating conditions; project-specific terms are confirmed in the quotation.

Do products go through testing before shipment?

Yes. Every order completes a 30-hour aging test at full brightness before packing — what fails in our factory does not ship to your site.

Which control systems do you support?

Mainstream platforms including Novastar and Colorlight. We deliver control-system integration as part of the project — configuration files and mapping are set up before the screen leaves Shenzhen.

Can you customize cabinet size, curves or transparency?

That is the core of how we work: engineering-driven configuration around your site — structure design, power planning and control integration are all confirmed against your drawings before production.

Do you provide installation support?

Yes — structure drawings, power plans and remote commissioning support are standard; on-site supervision can be arranged for larger projects.

How fast do you respond?

WhatsApp +86 136 8235 1211 · michael.ledscreen@arclumin.com — 7×24, replies within 24 hours.

How do I choose the right pixel pitch?

Start with the nearest normal viewing distance, screen size, content and camera requirements. The final pitch should be checked against total resolution and budget.

What information is needed for a quotation?

Share width, height, indoor or outdoor environment, application, viewing distance, target date and site photos or drawings if available.

Can products be customized?

Cabinet, module, control, power, service access and packaging can be configured within the limits of the selected platform and project quantity.

What support is available after delivery?

Support can include configuration records, remote diagnosis, spare-part planning and installation guidance according to the order scope.

Start Your Project Today

The most committed to the projects we take on.

For project inquiries, please contact your dedicated Arclumin Sales Consultant. Our team operates across time zones to support projects in Europe, North America, Africa, Australia, and markets worldwide.

WhatsApp +86 136 8235 1211 · 7×24 — we reply within 24 hours.

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